Emergency Room (SEH): 043 387 67 00
Open 24 hours a day, the azM's Emergency Room ('Spoedeisdende Hulp', SEH') cares for people who urgently need medical treatment. Most patients will be seen by an ER doctor, but depending on the complaint they may also be examined by a different medical specialist.

Examination
After an initial general examination, we will inform you of the additional examinations and the treatments that may need to be carried out and, if possible, how long this will take. If you have questions, please do not hesitate to ask your doctor or nurse.

Further treatment
As soon as the doctor has determined the cause of your complaints, s/he discusses the treatment options with you. There are three possibilities:

• You may be treated in the ER and then return home. If needed, a follow-up appointment can be made for you at the outpatient clinic or with your GP. 
• If it is not immediately clear whether you need to be hospitalised, you will be admitted to the observation unit. This unit is also used for brief emergency admissions, such as minor surgery and blood transfusions.
• You are admitted for further treatment. 

Waiting time
The Emergency Room is a busy and hectic place. There are few medical specialists constantly present here, so the doctor must be called in from home or elsewhere within the azM. In addition, seriously ill patients and children get priority. This means you will not always be treated in order of arrival. You may need to wait some time before being examined, and it is difficult to predict how long this wait may be because the number of visitors varies. We hope that you can understand in this matter. If you experience problems while waiting, please report to the reception desk.

If you still have questions or problems after arriving home, please do not hesitate to contact the Emergency Room on: 043 387 67 00.

After-hours GP service (HAP) T: 043 387 77 77
On weekdays during office hours all patients who need urgent medical treatment are received and treated by the Emergency Room. If you arrive at the ER on a weekday outside office hours (17.00 - 8.00) or during the weekend (Friday 17.00 - Monday 8.00), you will usually be treated at the after-hours GP service (HAP in Dutch). Medical specialists are called on only in very urgent cases.

Call us first
In principle, the GP service is only for people who need urgent medical treatment. We therefore recommend that you first call the post or your own GP before you come to the azM (especially if you live outside Maastricht). This way you can discuss whether you need to come to the hospital, maybe your problem and can wait.

If you come to the GP service after consulting with your own GP, please report to the reception desk. Here your details will be recorded. Then you can take a seat in the joint ER and GP service waiting room. As the space available is limited, you can only be accompanied by one other person inside the room and during the examination and treatment. Children may be accompanied by both parents/two people.

Waiting time
The after-hours GP service is a busy and hectic place where seriously ill patients and children are given priority. This means you will not always be treated in order of arrival. As the number of visitors varies, it is difficult to predict how long you will have to wait. We appreciate your understanding in this matter. If you experience problems while waiting, please report to the reception desk.

If you still have questions or problems after you arrive home, do not hesitate to contact the GP service on 043 387 67 00.
All your data will be forwarded to your GP on the day after your visit, so if you have questions at a later time, please call your own GP. 

Your opinion counts
We aim to meet the needs and wants of our patients as far as possible. That is why we regularly give patients who visit the Emergency Room a questionnaire, on which they can describe their experiences and give suggestions for improvement. If you receive a questionnaire, please take a few minutes to complete it and return it to us (no stamp required). Your opinion counts!